FREE Google IT Support Certification
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GOOGLE IT Support CERTIFICATE
Google Career Certificates are taught and developed by Google employees working in these fields; they are hands-on, practical, and rigorous. Google Career Certification courses give learners the skills they need to apply for more than 2.4 million in-demand jobs with a median salary of $76,000+.
These training courses span the fields of Cybersecurity, Data Analytics, Digital Marketing & E-Commerce, IT Support, Project Management, and User Experience (UX) design.
A Google Career Certificate can be completed in under 6 months at a suggested pace of 10 hours a week or less. 75% of certificate graduates report positive career outcomes (e.g., new job, promotion, or raise) within six months of completion.
The Google IT Support Certificate teaches learners the foundations of networking and operating systems or how to solve problems using code. Learners can earn a recommendation of 15 college credits for completing the Google IT Support Certificate, the equivalent of 5 college courses at bachelor’s degree level.
This certificate program is for anyone who wants to enter the field of IT; no prior experience or specific knowledge is
required.
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FAQs
The GOOGLE Digital Marketing & E-commerce
Certificate Prepares Learners for IN-DEMAND
Jobs, Such as:
IT Support Technician
IT Specialist
An IT Specialist focuses on the implementation, monitoring, and maintenance of IT systems, including networks, hardware, software, and databases. They troubleshoot technical issues, provide user support, and ensure the security and efficiency of IT infrastructure, playing a crucial role in the smooth operation of technology within an organization.
IT Support Specialist
An IT Support Specialist offers technical assistance and support related to computer systems, hardware, and software. They respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions to ensure the smooth operation of IT systems within an organization.
Help Desk Technician
A Help Desk Technician is responsible for offering technical support and troubleshooting services to end-users who encounter issues with computer systems, software applications, and hardware devices. They respond to inquiries through various channels such as phone, email, or chat, providing guidance, resolving problems, and escalating complex issues to higher-level IT professionals, ensuring efficient and effective user support.
Tech Support Specialist
A Tech Support Specialist provides assistance and guidance to individuals and organizations experiencing technical, hardware, or software issues. They diagnose problems, offer solutions or troubleshooting steps over various communication channels, and ensure the optimal functioning of technology resources, enhancing user satisfaction and productivity.
IT Technician
An IT Technician specializes in installing, maintaining, and troubleshooting computer systems and networks to ensure they operate efficiently. They provide technical support to users, resolve hardware and software issues, and perform regular maintenance and system updates, contributing to the reliable operation of IT infrastructure.
Elevate Your IT Expertise: Advantages of the Google IT Support Certificate
Upon finishing the IT Support Certificate program, graduates will have acquired the following competencies:
Master IT Support Essentials
Gain a solid understanding of the foundational concepts crucial to all IT support roles, including expert troubleshooting, exceptional customer service, networking intricacies, system administration, operating systems, and cybersecurity principles.
Acquire Hands-On Technical Proficiency
Learn to construct a computer from scratch, create clear and helpful support documentation, navigate network routing and subnets, manage device software, and much more, equipping you with the practical skills demanded in the IT field.
Explore Cutting-Edge Technologies
Immerse yourself in the latest advancements in Linux, Cloud Computing, and Command-Line Interfaces, preparing you for a future at the forefront of IT innovation.
Attain a Prestigious Dual Credential
Graduates who further their expertise by passing the CompTIA A+ certification exams will be awarded a dual credential by CompTIA and Google, symbolizing a comprehensive validation of their IT support skills.
Course Overview
03
Course 3
Operating Systems and You: Becoming a Power User
04
Course 4
System Administration and IT Infrastructure Services
05
Course 5
IT Security: Defense Against the Digital Dark Arts
The Complete Course Content Breakdown
438 Videos
151 Readings
108 Quizzes
24 Hands-on Activities
4 Writing Assignments
Course 1 — Technical Support Fundamentals
In this course, we introduce the world of Information Technology, or IT. We cover the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service.
By the end of this course, learners will be able to
- Understand how the binary system works.
- Assemble a computer from scratch.
- Choose and install an operating system on a computer.
- Understand what the Internet is, how it works, and the impact it
has in the modern world. - Learn how applications are created and how they work under the
hood of a computer. - Utilize common problem-solving methodologies and soft skills in
an Information Technology setting.
SKILLS ACQUIRED:
❏ Binary code
❏ Customer support
❏ Linux
❏ Troubleshooting
TOPICS:
★ Introduction to IT
★ Hardware
★ Operating system
★ Networking
★ Software
★ Troubleshooting
Course 1 Content Breakdown
86 Videos
18 Readings
17 Quizzes
4 Hands-on Activities
1 Writing Assignments
Course 2 — The Bits and Bytes of Computer Networking
This course is designed to provide a full overview of computer networking. We cover everything from the fundamentals of modern networking
technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
By the end of this course, learners will be able to
- Describe computer networks in terms of a five-layer model.
- Understand all of the standard protocols involved with
TCP/IP communications. - Grasp powerful network troubleshooting tools and techniques
learn network services like DNS and DHCP that help make
computer networks run. - Understand cloud computing, everything as a service, and
cloud storage.
SKILLS ACQUIRED:
❏ Domain name system (DNS)
❏ Ipv4
❏ Network model
❏ Troubleshooting
TOPICS:
★ Introduction to networking
★ The network layer
★ The transport and application layers
★ Networking services
★ Connecting to the internet
★ Troubleshooting and the
future of networking
Course 2 Content Breakdown
88 Videos
20 Readings
34 Quizzes
1 Writing Assignments
Course 3 — Operating Systems and You: Becoming a Power User
In this course — through a combination of video lectures, demonstrations, and hands-on practice — we cover the main components of an operating
system and how to perform critical tasks like managing software and users, and configuring hardware.
By the end of this course, learners will be able to
- Navigate the Windows and Linux filesystems using a graphical user
interface and command line interpreter. - Set up users, groups, and permissions for account access.
- Install, configure, and remove software on the Windows and Linux
operating systems. - Configure disk partitions and filesystems.
- Understand how system processes work and how to manage them.
- Work with system logs and remote connection tools.
- Utilize operating system knowledge to troubleshoot common issues.
SKILLS ACQUIRED:
❏ Powershell
❏ Linux file systems
❏ Linux
❏ Command-line interface
TOPICS:
★ Navigating the system
★ Users and permissions
★ Package and software management
★ Filesystems
★ Process management
★ Operating systems in practice
Course 3 Content Breakdown
105 Videos
47 Readings
14 Quizzes
12 Hands-on Activities
Course 4 — System Administration and IT Infrastructure Services
This course transitions from working on a single computer to an entire fleet. In this course, we cover the infrastructure services that keep all
organizations, big and small, up and running.
We deep dive on cloud to understand everything from typical cloud infrastructure setups to how to
manage cloud resources. We also cover how to manage and configure servers and how to use industry tools to manage computers, user
information, and user productivity.
Finally, we cover how to recover your organization’s IT infrastructure in the event of a disaster.
By the end of this course, learners will be able to
- Utilize best practices for choosing hardware, vendors, and services for their organization.
- Understand how the most common infrastructure services work, and how to manage infrastructure servers.
- Understand how to make the most of the cloud for their organization.
- Manage an organization’s computers and users using the
directory services, Active Directory, and OpenLDAP. - Choose and manage the tools that their organization will use.
- Backup their organization’s data and know how to recover their IT infrastructure in the case of a disaster.
- Utilize systems administration knowledge to plan and improve
processes for IT environments.
SKILLS ACQUIRED:
❏ Directory service
❏ Lightweight directory access protocol (LDAP)
❏ Backup
TOPICS:
★ What is system administration?
★ Network and infrastructure Services
★ Software and platform services
★ Directory services
★ Data recovery & backups
Course 4 Content Breakdown
86 Videos
34 Readings
20 Quizzes
5 Hands-on Activities
1 Writing Assignments
Course 5 — IT Security: Defense Against the Digital Dark Arts
This course covers a wide variety of IT security concepts, tools, and best practices. It introduces threats and attacks and the many ways they can
show up. We provide some background of encryption algorithms and how they’re used to safeguard data.
Then, we dive into the three As of information security: authentication, authorization, and accounting. We also cover network security solutions, ranging from firewalls to Wifi
encryption options.
The course is rounded out by putting all these elements together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into an organization or team.
By the end of this course, learners will be able to
- How various encryption algorithms and techniques work as well as
their benefits and limitations. - Various authentication systems and types.
- The difference between authentication and authorization.
- How to evaluate potential risks and recommend ways to reduce risk.
- Best practices for securing a network.
- How to help others to grasp security concepts and protect
themselves.
SKILLS ACQUIRED:
❏ Cybersecurity
❏ Wireless security
❏ Cryptography
❏ Network security
TOPICS:
★ Understanding security threats
★ Cryptology
★ “Three A’s” in cybersecurity
★ Securing your networks
★ Defense in depth
★ Creating a company culture for security
Course 5 Content Breakdown
73 Videos
32 Readings
23 Quizzes
3 Hands-on Activities
1 Writing Assignments
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